Terms and Conditions

Welcome to Visit Schengen. These Terms and Conditions govern your use of our website, services, communications, and any visa consultancy assistance provided through our platform.

By accessing this website or using our services, you agree to be legally bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

1. About Our Services

Visit Schengen is a private consultancy service provider. We are not a government authority, embassy, consulate, immigration office, or official visa decision-making body.

We assist clients with services such as:

• Schengen visa guidance
• Application support
• Document review
• Appointment assistance
• Travel consultation
• General visa information
• Submission support where applicable

Using our services does not guarantee visa approval.

2. Eligibility to Use Our Website

By using this website, you confirm that:

• You are at least 18 years old, or using the website under supervision of a parent or legal guardian
• Information provided by you is accurate and truthful
• You will use the website lawfully
• You will not misuse the website or services

3. No Government Affiliation

Visit Schengen is an independent consultancy business. We are not connected to any Schengen embassy, consulate, immigration authority, visa center, or European government institution.

All visa approvals, refusals, processing timelines, appointment availability, and entry decisions are solely controlled by official authorities.

4. Service Fees and Payments

All fees charged by Visit Schengen relate to consultancy, administrative support, professional time, and processing assistance.

Government fees, visa center fees, courier charges, insurance charges, biometric fees, translation fees, or third-party charges may be separate unless clearly stated otherwise.

Payment must be completed before work begins unless another arrangement is agreed in writing.

5. Refund Policy

Because consultancy work often begins immediately after order confirmation, fees may be non-refundable once services have started.

Refund eligibility may depend on:

• Whether work has started
• Whether documents were reviewed
• Whether consultation was delivered
• Whether appointments were booked
• Whether third-party payments were already made

Refund requests can be sent to:

Email: contact@visitschengen.com

Any approved refund may exclude administrative costs, transaction charges, or completed work.

6. No Visa Guarantee

We do not guarantee:

• Visa approval
• Fast processing
• Multiple-entry visa issuance
• Specific validity period
• Appointment availability
• Embassy interview waiver
• Immigration clearance at border entry

Final decisions belong only to embassies, consulates, visa centers, and immigration authorities.

7. User Responsibilities

You agree to provide:

• Accurate personal information
• Genuine supporting documents
• Valid passport details
• Honest travel history
• Correct contact information

You are solely responsible for any refusal, delay, penalty, or issue caused by false, incomplete, misleading, or expired documents.

8. Processing Times

Any timelines shown on our website or discussed by our team are estimates only.

Actual processing may be affected by:

• Embassy workload
• Public holidays
• Security checks
• Additional document requests
• Political events
• Technical outages
• Seasonal demand

Visit Schengen is not liable for delays caused by third parties.

9. Additional Documents

Authorities may request extra documents at any stage. You agree to provide requested items promptly.

Failure to submit requested documents may result in delays, refusal, or cancellation.

10. Travel Responsibility

Visa issuance does not guarantee entry into any country.

Border officers may deny entry based on their own assessment. You are responsible for carrying required documents during travel.

11. Limitation of Liability

To the maximum extent permitted by law, Visit Schengen shall not be liable for:

• Visa refusals
• Missed flights or hotel losses
• Embassy delays
• Appointment shortages
• Travel disruptions
• Rejected insurance claims
• Immigration refusal at border
• User document errors
• Indirect or consequential losses

12. Website Content Accuracy

We aim to keep information updated and useful, but visa rules frequently change.

We do not guarantee that all website content is always complete, current, or error-free. Users should verify important matters with official authorities.

13. Intellectual Property

All website content including text, branding, graphics, logos, layouts, and materials belongs to Visit Schengen unless otherwise stated.

You may not copy, republish, distribute, sell, or reproduce website content without written permission.

14. Acceptable Use

You agree not to:

• Use the site unlawfully
• Attempt hacking or unauthorized access
• Submit fraudulent information
• Spread malware
• Abuse staff members
• Interfere with website functionality
• Use content without permission

We may restrict access for misuse.

15. Third-Party Links

Our website may contain links to embassies, visa centers, airlines, insurers, or partner services.

We are not responsible for external websites, services, policies, or content.

16. Privacy

Your use of our services is also governed by our Privacy Policy.

By using the website, you consent to data handling necessary for service delivery.

17. Force Majeure

We are not responsible for delays or inability to perform services caused by events beyond our control, including:

• Government actions
• War
• Pandemics
• Natural disasters
• Internet outages
• Technical failures
• Civil unrest

18. Changes to Terms

We may update these Terms and Conditions at any time without prior notice.

Updated versions become effective once published on the website.

19. Governing Principle

Any dispute should first be attempted to be resolved amicably through direct communication with us.

20. Contact Information

For questions regarding these Terms and Conditions, contact:

Visit Schengen
Email: contact@visitschengen.com